The supply chain of vendors that build servers and network communication devices is accelerating its shift of production out of China to Taiwan and North America, along with other nations not subject to the trade war between the U.S. and China. Last May, the Trump Administration levied tariffs on a ..
IBM's acquisition of Red Hat for $34 billion is now a done deal, and statements from the leadership of both companies sound extremely promising. But some Linux users have expressed concern. Questions being asked by some Linux professionals and devotees include: Will Red Hat lose customer confid..
Server maker Supermicro, based in Fremont, California, is reportedly moving production out of China over customer concerns that the Chinese government had secretly inserted chips for spying into its motherboards. The claims were made by Bloomberg late last year in a story that cited more than 100 so..
No big surprise here: the number of support tickets increased again last year, following the same trend it has for nearly a decade. More than 57% of organizations reported an increase in ticket volume in 2018, according to the latest HDI Technical Support Practices & Salary Report. The question is, ..
It’s here, and it’s sweeping campuses nationwide: Digital Transformation (Dx) in higher education. While other industries have already made giant leaps in Dx (just look at the retail industry with tech titan Amazon and the transportation industry with innovator Uber), Digital Transformation in highe..
Over the last couple of years, there’s been a lot of attention on how customer support is changing and how brands are using customer support as a business differentiator. But where’s all the attention on how businesses are using internal-facing support as a key competitive advantage? (Crickets chirp..
Gartner has updated its forecasts for IT spending this year with a downward projection, but it's not necessarily due to declining sales. It’s because the strengthening U.S. dollar is driving prices down and undercutting previous predictions. Overall spending is expected to increase by 1.1% over..
April has a been a big month for drone delivery. First, Alphabet’s Wing Aviation drones got approval from Australia’s Civil Aviation Safety Authority (CASA), for public deliveries in the country, and this week Wing earned Air Carrier Certification from the U.S. Federal Aviation Administration. These..