No big surprise here: the number of support tickets increased again last year, following the same trend it has for nearly a decade. More than 57% of organizations reported an increase in ticket volume in 2018, according to the latest HDI Technical Support Practices & Salary Report. The question is, ..
Enterprises recognize that all of the new technologies they want to deploy – IoT, edge computing, serverless, containers, hybrid cloud, and AI – require a robust, flexible, secure, self-healing, software-driven network. And the industry has responded with fresh new approaches such as software-defin..
Global server shipments are not expected to return to growth momentum until the third quarter or even the fourth quarter of 2019, according to Taiwan-based tech news site DigiTimes, which cited unnamed server supply chain sources. The one bright spot remains cloud providers like Amazon, Google, and ..
Red Hat Summit 2019 is off to an exciting start. The conference, running from today until Thursday in Boston, is already tickling attendees’ fancies by announcing some very exciting developments. The first is Red Hat Enterprise Linux (RHEL) 8 — available now for everything from bare-metal servers an..
A new survey has found that a growing number of IT professionals have too many data sources to even count, and they are spending more and more time just wrestling that data into usable condition. Ivanti, an IT asset management firm, surveyed 400 IT professionals on their data situation and found IT ..
Frank O. Miller, Chief Technology Officer, Europe, Middle East and Africa, CienaBig bang OSS transformation projects are slow, expensive, and disruptive. Why not consider taking a ‘brick-by-brick’ approach that delivers value faster and sets you up for future success? asks Frank Miller, CTO, Ciena E..
The Internet of Things (IoT) is everywhere and its use is growing fast. IoT is used by local governments to build smart cities. It’s used to build smart businesses. And, consumers are benefitting as it’s built into smart homes and smart cars. Industry analyst first estimates that over 20 billion IoT..
Cisco is looking to give traditional or legacy wide-area network users another reason to move to the software-defined WAN world. The company has rolled out an integrated hardware/software package called SD-WAN Cloud onRamp for CoLocation that lets customers tie distributed multicloud applications ba..
The latest news from Dell Technologies World is a high-end machine learning server for the data center that has four, eight, or even 10 Nvidia Tesla V100 GPUs for processing power. The Dell EMC DSS 8440 is a two-socket server with two of the new Xeon Scalable processors and is specifically designed ..
The IT team at Perkins+Will used to support a sprawling SAN environment for its complex commercial-building renderings. When the Chicago-based architecture firm – which has 2,500 employees in 30 locations around the world – outgrew its SAN environment, Perkins+Will chose to migrate away from on-prem..